FAQ

Order

Is There A Minimum Order Amount

Yes – it’s 25 AED.

Delivery, Will I Get My Delivery On The Same Day?

We always aim to be at your door the same day you place your order, however, the time you do so has an impact. While we can deliver within four hours, we do operate on a first-come-first-served basis, so at peak periods same-day delivery might not be possible – we’ll always keep you in the loop with timings.

Can My Delivery Be Left Outside My Home?

Absolutely. When completing your order, you can leave a note with any delivery instructions. If you’re unable to do this at the time or your plans change, email [email protected]

How Can I Track My Delivery?

To see the status of your order, head to your ‘Track my delivery’ on your Aanacart account.

How Can I Reschedule My Delivery?

Open your account, go to ‘Order history’ and click ‘Reschedule’ to change the delivery date and time. But be quick! We’re a small, family-run company so are only able to reschedule the delivery if it’s done before the final invoice is generated and orders are dispatched.

What Should I Do If I Have Issues With My Delivery?

We aim to make your shopping experience quick, convenient, and simple, but if we ever fall short of that and don’t meet your expectations, please reach out to [email protected] Our team will do their best to make things right.

Some Items I Ordered Didn’t Arrive. Why?

Oops! Please contact [email protected] and our team will do some digging to find out what went wrong and how we can rectify things.

Quality, I’m Not Satisfied By The Quality Of My Order. What Should I Do?

We take feedback regarding quality very seriously, so are always truly sorry when we hear we haven’t met your standards. Please email [email protected] with details of the quality (a picture helps a lot) – from there, we’ll do two things: first, organize a replacement as soon as possible, then look at ways to make sure the issue doesn’t happen again.